Pavilion Payments is hiring a
Technical Implementation Specialist

Summary

The Pavilion Payments Technical Implementation Specialist is responsible for assisting in organizing and executing new and existing gaming property installations. The role involves on-site and remote product installations, training, technical support, and quality assurance. Travel is required, and the position requires a minimum of 5 years of experience in casino equipment servicing.

Requirements

• Working with Others - Works with other department employees to accomplish individual and company service levels and goals. Display enthusiasm and promote a friendly group working environment
• Embracing Change - Remains open-minded and reacts quickly to new information. Adapts to varying department changes
• Attention to Detail – Stays alert in a high-paced environment. Follows detailed procedures and ensures accuracy in documentation and data
• Decision-Making and Problem-Solving – Recognizes possible system issues that may affect payment entry processing and alerts Supervisor
• Able to perform job functions with minimal supervision

Responsibilities

• Perform on-site and/or remote product installations and training as directed testing
• Assist in project planning for implementation of products and services
• Ensure seamless product implementation of new and existing customer accounts
• Assist in creating and maintaining technical documentation for use internally as well as customer-facing
• Track and maintain all installed hardware by serial number at each gaming property
• Properly log and document all customer interactions in the appropriate systems
• Successfully navigate and utilize all systems per standard guidelines
• Perform product hardware and software testing as requested to help ensure new product releases are performing properly before being placed into production
• Collaborate with other departments across the organization to maintain a positive working relationship with customer stakeholders
• Provide email updates to leadership and the technical peer group as to service issues, installation statuses, and knowledge sharing
• Review and create emails with appropriate content, grammar, and professionalism
• Respond to customer phone calls with appropriate professionalism
• Use all available systems and resources to review and interpret customer data
• Escalate all department and system issues timely to leadership
• Communicate outages immediately to leadership
• Successfully complete additional skills training as required/requested