Remote Technical Kiosk Software Product Manager

Summary

The Technical Kiosk Software Product Manager will be responsible for developing and implementing innovative self-service kiosk solutions for Tillster's customers. They will need a strong technical background, project management skills, and experience in restaurant technology or related fields. The role requires engagement with internal teams and stakeholders to gather requirements, manage the product development lifecycle, optimize user experience, and communicate effectively with cross-functional teams.

Requirements

• Bachelor’s degree in computer science, Engineering, Business or related field
• Proven 5+ years’ experience as a Technical Product Manager or similar role, preferably in restaurant technology, point of sale, payment systems or kiosk technology industry
• Strong project management skills with the ability to effectively plan, organize and communicate projects with defined timelines
• Exceptional problem-solving and analytical abilities with a deep attention to detail and the ability to think creatively to overcome challenges
• Strong technical background and understanding of SCRUM software development practices
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders (both internal and customer-facing)
• Analytical mindset, with the ability to make data-driven decisions and drive continuous improvement
• Familiarity with user experience design principles and wireframing tools such as Figma
• Proficiency using various documentation, spreadsheet, roadmapping and project management tools including Monday, Smartsheet, roadmapping tools, Chrome or Safari Devtools, Jira and Confluence
• Ability to adapt to a fast-paced and rapidly changing environment
• Ability to travel as business needs demand

Responsibilities

• Engage internal teams and both internal and global stakeholders to gather requirements and understand their needs
• Translate gathered requirements into actionable product features and enhancements
• Manage the end-to-end product development lifecycle, from concept to launch
• Work closely with cross-functional teams including engineers, UI & UX designers, and customer representatives to define product requirements
• Create wireframes and workflow diagrams to communicate ideas and ensure timely delivery of kiosk solutions
• Continuously enhance the user experience of our kiosk solutions by gathering feedback from stakeholders
• Stay current with the latest advancements in kiosk hardware and software technologies
• Develop materials to assist internal stakeholders and restaurant staff in effectively utilizing our self-service kiosk solutions
• Answer inquiries from both internal and external stakeholders and assist with RFP responses as required
• Track and report on key success metrics

Benefits

• Compensation competitive to market and geographical location
• Meal allowance for each day worked available through meal card
• Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date
• Health insurance. Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee’s cost
• Up to 20 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws, dependent on your employment start date
• Up to 22 days of vacation every holiday year, pro-rated based on employment start date
• LinkedIn Learning courses; and ongoing learning and development opportunities