Technical Program Manager

Summary

Join Abnormal AI's IT team as a highly organized and technically proficient IT Software Asset Management (SAM) Specialist. You will be responsible for the day-to-day ownership of the IT software portfolio contract lifecycle management, actively managing software usage, reclaiming unused licenses, supporting procurement negotiations, ensuring timely renewals, and reducing software waste. This role is crucial for optimizing IT software investments, maintaining compliance, advancing technical asset maturity, and supporting future IT and corporate budget planning. You will also lead the operational setup and ongoing administration of a Software Asset Management platform. The ideal candidate thrives in structured, fast-paced environments and is a technical thinker who enjoys problem-solving and identifying cost-saving opportunities. This role requires strong collaboration with various teams while independently leading the SAM process.

Requirements

• Experience working in a remote-first company
• Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience)
• 3+ years of experience managing IT software assets and licensing
• Hands-on experience with SAM platforms such as ServiceNow SAM Pro, Flexera, Snow Software, or equivalent
• Strong knowledge of software licensing models (e.g., SaaS, subscription, perpetual)
• Familiarity with contract terms, compliance requirements, and vendor audit preparedness
• Strong data analysis, reporting, and dashboard development skills
• Excellent written, verbal, and cross-functional communication skills
• Proactive, independent work style with an attention to operational excellence

Responsibilities

• License Optimization: Monitor software usage and reclaim licenses from inactive users
• Contract Management: Track and maintain all IT software agreements, including renewal dates and compliance terms
• Renewal Process: Collaborate with Procurement to begin renewal conversations at least 90 days in advance; provide support materials such as usage reports and contract summaries
• Software Rationalization: Identify duplicative or underused systems and lead the initiative to reduce waste and overlapping spend
• Platform Ownership: Implement, configure, and maintain a SAM tool (ServiceNow SAM Pro or equivalent)
• Governance: Develop policies, processes, and reporting practices for software asset management
• Reporting: Deliver regular dashboards and reports on license utilization, renewals, compliance risks, optimization opportunities, and financial impact
• Budget Planning Support: Translate SAM findings into actionable insights for IT budget forecasting, renewal planning, and cost optimization strategies
• Cross-Functional Collaboration: Partner with IT, Finance, GRC, Procurement, and Security teams to ensure an aligned, compliant, and cost-effective software environment

Preferred Qualifications

• Certification in Software Asset Management (e.g., CSAM) or ITIL Foundation certification
• Experience assisting in vendor negotiations, including providing usage and optimization data to Procurement
• Experience with software rationalization, identifying duplicate systems, and consolidation initiatives
• Knowledge of major vendor licensing such as Google, Zoom, Slack, Microsoft

Benefits

• Bonus
• Restricted stock units (RSUs)