Technical Project Coordinator

Summary

Join Conversant Group, the world's first Civilian Cybersecurity Force, as a Technical Project Coordinator! You will oversee programmatic, budgetary, and logistical operations during disaster restoration events, ensuring successful delivery of engineering services to clients worldwide. This role demands exceptional decision-making, communication, and analytical skills in a fast-paced environment. You will work closely with internal and external teams, implementing streamlined processes and developing innovative solutions. The position involves a unique on-call schedule of 15 days on, 7 days off. Conversant Group offers a dynamic work environment and an extraordinary benefits package.

Requirements

• Proven experience in project management, logistics, or program support roles
• Strong organizational and multitasking skills with a focus on detail and quality
• Excellent verbal and written communication skills
• Ability to manage budgets and track resource utilization effectively
• Willingness to work flexible hours to accommodate global client needs
• All applicants to this position must hold the right to live and work in the United Kingdom and due to the nature of our work, be willing to undergo background screening checks prior to commencing employment

Responsibilities

• Provide programmatic oversight and budget tracking during client engagements, ensuring adherence to established processes and financial targets
• Monitor and allocate engineering resources, skillsets, and time effectively for engagement success
• Communicate and coordinate internal and external staffing needs to maintain budget efficiency
• Assign responsibilities, develop schedules, and manage resources to meet project deadlines
• Support technical teams in organizing, tracking, and documenting project deliverables and restoration workstreams
• Create and manage on-call rotations to ensure 24/7 coverage of critical client restoration efforts
• Act as a liaison between the client and internal teams to coordinate vendor configurations, credential validation, and access requirements
• Facilitate and manage client-facing collaboration rooms, monitoring communications via platforms like Teams, Slack, and Signal
• Use discretion in sensitive client communications, particularly in cases involving data breaches or high-impact incidents
• Develop and implement standardized processes for quality control, ensuring high standards in deliverables
• Analyze completed engagements to identify areas for improvement and best practices, contributing to after-action reviews
• Create internal documentation and training materials for the logistics team to optimize engagement management
• Develop metrics and standardized reports for utilization, staff productivity, and engagement tracking
• Support the preparation of engagement status updates for clients, legal counsel, and insurance carriers through documentation, slide decks, and concise summaries
• Provide logistics support for client engagements in the U.S., EMEA, and APAC regions, operating across various time zones as required
• Perform additional tasks as assigned to support the team and ensure project success

Preferred Qualifications

• Experience with collaboration tools such as Teams, Slack, or Signal is preferred
• Familiarity with technical environments or engineering processes is a plus
• Foreign language proficiency desired but not required

Benefits

• Internal and external learning & development opportunities, including career advancement
• Competitive compensation & benefits
• Scheduled & flexible PTO programs
• Fully remote work options
• Family friendly programs
• Care packages
• Regular team building events