Technical Project Coordinator

Summary

Join Ripple Effect as a Technical Project Coordinator! This full-time, remote position requires 4 years of experience supporting projects related to tax fraud prevention. You will coordinate projects, provide technical support, manage data analysis, and leverage technology for problem-solving. The role involves collaboration with internal teams and clients, utilizing SharePoint, Teams, and Excel. Ripple Effect offers a diverse and engaging work environment with flexible work options and a competitive salary.

Requirements

• Bachelor's degree
• 4 years of relevant experience
• Proven ability to work proficiently in Microsoft Office, including Excel and Outlook
• Knowledge and experience working in SharePoint
• Experience working in a helpdesk or technical support function to a client or other user
• Experience documenting processes and developing SoPs
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to accurately manage basic data entry
• Ability to pass an IRS MBI clearance
• Must reside in, or be willing to relocate to, a state within the U.S. in which Ripple Effect is set up to support (currently all states except NY, CA, and PR)

Responsibilities

• Develop, organize, manage, and track project deliverables, milestones, and timelines. Coordinate with project teams and clients to ensure project requirements are met
• Understand client problems, identify areas for improvement, and recommend technology solutions to improve collaboration, detection, analysis, and reporting
• Provide technical support to end-users, troubleshoot issues, and resolve inquiries related to web-based technology deployments for a membership-based collaboration and reporting portal
• Leverage Excel capabilities to manage basic data, analyses, and reports to support client needs
• Onboard and offboard users to the IRS Identify Theft-Tax Refund Fraud, Information and Sharing Analysis Center Collaboration Space. Respond to requests from partners to remove access and grant access to restricted areas
• Work with our Social Media analysis team to enter data from online posts into an app
• Assist our PMO team with proposal operations and quality management processes

Preferred Qualifications

• Ability to identify and develop Power Platform solutions (e.g., Power Apps)
• Experience in federal government contracting
• Current, active MBI, DoD, or DHS security clearance

Benefits

• Competitive pay
• Exceptional benefits
• Range of work/life programs
• Flexible work options