Remote Technical Project Manager
at MCG Health

Summary

Join MCG, a leading healthcare organization dedicated to patient-focused care, as a Technical Program Manager. This role will facilitate the end-to-end feature delivery process, working closely with product, engineering, and service teams. As a TPM, you will play a pivotal role in transforming engineering concepts into reality, driving the success of MCG's innovative products.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field
• At least 3 years as a technical project manager or similarly roles
• Strong technical proficiency and understanding of software services, including APIs, SOA concepts, and technical design
• Experience with programming languages relevant to the company's technology stack
• Excellent project management skills, including risk management and milestone tracking
• Strong communication and collaboration skills, with the ability to work across multiple teams and stakeholders
• Familiarity with Agile principles and ceremonies such as sprint planning, daily standup, demos, and retrospectives, especially within the Scaled Agile Framework (SAFe)
• Experience working with Jira and Confluence
• Ability to communicate with leadership, problem-solve, and analytical skills

Responsibilities

• Facilitate the end-to-end process of feature delivery, ensuring all stages from requirements gathering to deployment are executed efficiently
• Collaborate with Product to gather feature requirements and convey the product vision and goals to engineering teams
• Develop a clear understanding of project scope, goals, and deliverables that align with both business objectives and technical feasibility
• Ensure direct and collaborative communication between Product and Feature Teams without acting as a go-between
• Assist in vetting requirements for SLAs and other operational needs, encouraging Feature Team members to do the same
• Recognize primary risks and constraints during project planning and design the project workflow to address and clear these risks as early as possible
• Identify necessary service teams for feature delivery, leveraging familiarity with the platform or engaging management
• Work with accountable parties from each team to form a “Feature Team” composed of relevant representatives
• Conduct thorough assessments of the technical feasibility of proposed solutions/design, considering factors like system architecture, scalability, and performance
• Work closely with engineering teams to design systems that are well-integrated across platforms and technologies. Ensure that all components work together seamlessly within the overall technical architecture principles
• Although not typically involved in day-to-day coding, provide oversight on code quality and system design, ensuring that best practices are followed and that the technical implementation aligns with project requirements
• Identify potential technical risks early and devise contingency plans to mitigate them. Adapt project plans as necessary to address evolving technical challenges
• Organize Feature Team meetings at regular cadences to track progress, dependencies, and roadblocks
• Act as a liaison between Product and Engineering, abstracting internal engineering structures through a virtual team of tech representatives
• Communicate project expectations clearly to both technical teams and stakeholders, ensuring alignment across all parties
• Ensure that the SLAs for features are clear and that the solution theses and ultimate deliveries meet these SLAs
• Clarify and assure recovery, availability, latency, and scalability for the products/features overseen
• Enable the right parties (through requirements and training) to perform operational duties efficiently and effectively

Benefits

• Remote work / Hybrid work
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan; flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• 8 weeks of paid parental leave + 10 weeks of paid bonding leave
• LGBTQ+ Health Services
• Pet insurance