Databento is hiring a
Technical Solutions Engineer

Summary

The job is for a Technical Solutions Engineer at Databento, responsible for overseeing the full scope of sales. The role involves leading technical onboarding, discovering revenue expansion opportunities, gathering customer feedback, maintaining accurate record-keeping procedures, building executive relationships, staying updated with industry trends, and collaborating across teams. The company offers health, dental, disability, and life insurance benefits, 401(k) matching, visa sponsorships, remote work, and paid in local currency.

Requirements

• Experience in the end-to-end sales pipeline, including top-of-funnel, upselling, channel sales, customer success, and forecasting
• Understand and communicate with our user base of developers and quants
• Experience with PLG, data products, quant trading, and/or market microstructure
• Extreme attention to detail and record-keeping, as well as the ability to automate processes in Hubspot
• Professional communication skills that align with the tone of an institutional financial product
• White-glove management of the sales cycle with continual buy-in from the customer, discovering the user's pain points, signs of friction, being honest when our product isn't the best fit, not being too pushy or salesy, and knowing when to continue vs. back off
• Readiness to work within a startup environment with limited resources and personnel

Responsibilities

• Lead the technical onboarding process, from closing new customers to ongoing relationship management and technical support
• Discover and lead revenue expansion opportunities, including upsells and renewals
• Gather customer feedback, testimonials, case studies, and more
• Establish and maintain accurate, timely, and documented forecasting and record-keeping procedures, keeping our CRM up-to-date and organized
• Build a network of executive relationships across the industry and with key partners and customers
• Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential business opportunities and adapt sales strategies accordingly
• Collaborate across teams to align sales efforts with overall company objectives and ensure a seamless customer experience

Preferred Qualifications

• Active usage of Github
• Knowledge of enough C++, Python, and/or Rust to help answer client inquiries

Benefits

• Health, dental, disability, and life insurance benefits
• 401(k) matching
• Visa sponsorships
• Remote work with teammates living around the globe and paid in their local currency