Technical Solutions Manager

Summary

Join COMPLY, a high-growth organization championing compliance professionals, as a Technical Solutions Manager. You will work closely with key clients, providing technical solutions and best practices to ensure their success. This role involves collaborating with various internal teams, creating self-serve materials, and delivering training. The ideal candidate possesses strong technical skills, excellent communication abilities, and a customer-centric approach. COMPLY offers a comprehensive benefits package, including unlimited PTO, 100% remote work flexibility, and a WFH stipend.

Requirements

• 2+ years in a customer facing role
• High aptitude for learning and mastering technical subjects
• Ability to concisely translate complex technical concepts to non-technical audiences
• Analytical, organized, process-oriented, and proactive mindset
• High level of attention to detail, follow up, and deadlines
• Strong problem-solving skills and ability to operate in ambiguity
• Demonstrated ability to manage and see projects through with customers

Responsibilities

• Own the technical relationship with 5-10 strategic customers in partnership with Customer Success Manager's overall account plan
• Document and present critical processes, workflows, and configuration to customer for regular review
• Proactively guide customers by knowing their goals and use cases then suggesting process changes, product adoption, and configuration to meet their requirements
• Monitor Support and Engineering tickets to ensure seamless communication with the customer
• Be the primary Customer Success liaison with the Product team, providing insight on priority of highly requested and critical product enhancements
• Partner with Customer Education to build valuable educational content to help customers adopt our products and successfully integrate them into their workflows
• Conduct internal “Office Hours” for the Customer Success team, addressing common technical questions and surfacing themes for future training resources
• Help manage customer expectations in-line with their contract and our support model

Benefits

• Full medical, dental, and vision coverage at little to no cost
• Unlimited PTO
• Discounts on pet insurance
• 100% Remote Flexibility
• A stipend to help work-from-home set up your work-from-home office