Plaid is hiring a
Technical Support Engineer

Summary

The job description is for a Support Engineer role at Plaid. The role involves troubleshooting customer issues, collaborating with other teams, and working on projects to improve internal and external processes. The salary range is $87,480 - $110,160 per year, and benefits include medical, dental, vision, 401(k), and equity or commission.

Requirements

• 2+ years of experience in a customer-facing role
• 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
• Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
• Work on projects with other TSE’s to improve internal and external processes
• Contribute to brainstorming and project execution (tooling, documentation, process improvements)
• Assist GTM teams with customer escalations
• Collaborate with EPD teams on issue resolution

Preferred Qualifications

6+ months of experience supporting technical projects and/or process improvement

Benefits

• Medical, dental, vision, 401(k)
• Equity and/or commission