Singular is hiring a
Technical Support Engineer in Worldwide

Summary

Singular is seeking a Technical Support Engineer to join their growing team in the US. The individual will serve as the primary technical support contact for customers, partners, and internal teams, work closely with product, engineering, and QA teams, and become an expert in mobile and Singular's product offering.

Requirements

• Four years or more experience working as a professional services consultant, customer support engineer, technical account manager or sales engineer
• Hands-on experience working with a variety of software products in production environments
• Experience with mobile support, QA or Development
• Ability to write scripts, regular expressions, SQL queries, etc
• Knowledge of HTML, HTTP, API call protocols and formats and HTTP trace/debugging
• Technical bachelor degree, advanced degree is a plus
• Fluency in both English and Spanish is required. Knowing Portuguese is a plus but not mandatory
• Willingness to work closer to PST hours

Responsibilities

• Serve as the primary technical support contact for Singular's customers, partners, and internal teams including complex technical troubleshooting and problem-solving
• Work closely with Product, Engineering, and QA teams to improve and grow the product offering
• Serve as an advocate for customers with the product organization
• Become an expert in mobile and Singular’s product offering
• Provide guidance in SDK integration and overall Singular deployment
• Play a significant role in the growth and development of our customer support competency
• Using your deep expertise and advanced troubleshooting skills to coach and mentor other team members

Preferred Qualifications

Experience in mobile advertising analytics and Ad-Tech domain is a plus