Affinitiv is hiring a
Technical Support Representative in Worldwide

Summary

The job description is for a Technical Support Representative position at Affinitiv. The role involves handling customer support calls, emails, and chats, troubleshooting software issues, and logging conversations accurately. The position requires 2 or more years of customer service experience, proficiency in Microsoft Office 365, troubleshooting skills, detail-orientation, self-motivation, strong communication skills, excellent customer service skills, and operates from 9am - 6pm Tuesday - Saturday. Affinitiv offers remote work opportunities and a comprehensive benefits package.

Requirements

• 2 or more years’ experience in customer service
• Proficient in Microsoft Office 365 (Outlook, Excel, Word, OneDrive)
• Experience in troubleshooting various applications
• Must be detailed oriented and self-motivated
• Able to thrive in a fast-paced, deadline driven environment
• Strong written and verbal communication skill
• Excellent customer service skills

Responsibilities

• Provide 1st level support for clients, troubleshoot and resolve issues with company software
• Receive inbound phone calls and accurately log all call conversations in Zendesk in a timely manner
• Work closely with Tier 2 technicians to escalate issues as required and ensure our clients remain informed of the progress of escalated tickets
• Assist supervisor to create processes to effectively escalate and track problems as they occur with Zendesk's ticketing system
• Performs other related duties as assigned by management

Benefits

• Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment
• Comprehensive benefits package that includes medical, dental, vision and 401K effective day 1
• Generous PTO so you can enjoy off time with family and friends