Technical Support Specialist

Summary

Join our team as a Technical Support Specialist and ensure a smooth lab testing experience for patients and providers. You'll manage and resolve lab issues, work cross-functionally to improve processes, and handle support communications with empathy and clarity.

Requirements

• Clear Communicator: Skilled in written and verbal communication
• Experienced in Support: Background in customer support or similar role
• Organized and Proactive: Strong attention to detail and task management
• Problem Solver: Proactive in identifying and addressing issues
• Adaptable: Quick to learn in a dynamic environment

Responsibilities

• Log Issues: Document specimen issues promptly and clearly
• Resolve Problems: Work with Order Operations to resolve pending issues
• Support Communications: Address provider and patient questions with empathy
• Manage Tickets: Organize and resolve support tickets efficiently
• Collaborate: Work across teams to enhance processes

Benefits

• Remote Flexibility: Ability to work Wherever You Work Well*
• Professional Growth: Training and Development opportunities
• Flexible & Customizable Benefits: packages with up to 2k for paramedical services (mental health, naturopathic) and/or HSA
• Competitive Total Rewards: Stock Options & RRSP Matching
• Wellness Perks: Discount on Fullscript catalog of products for family & friends