Technical Support Specialist I

Summary

Join Jamf, a progressive but laid-back company that empowers people to be their best selves and do their best work. As a Technical Support Specialist I, you will provide technical support for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.

Requirements

• Communication in English (B2/C1) required
• Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers (Required)
• Minimum of 1 years previous experience in technical support and/or systems administration (Required)
• Minimum of 2 years experience with MacOS and server platforms (Required)

Responsibilities

• Utilize available resources to resolve support issues independently and as part of a team
• Work firsthand with customers to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies
• Answer local support number and contribute to the global support resource pool
• Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
• Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response (email, phone, screen sharing, etc.)
• Maintain case management to ensure target response times are met
• Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies

Benefits

Remote work, flexible hours