Project Growth is hiring a
Technical Support Specialist

Summary

Join a dynamic organization as a Technical Support Specialist to serve as the main point of contact for technical inquiries, manage bugs, communicate with stakeholders, analyze trends, maintain resources, and optimize the Django Admin tool.

Requirements

• Previous experience with bug tracking and project management tools, along with troubleshooting and debugging code
• Strong analytical skills to identify, prioritize, and resolve technical issues
• Ability to clearly document findings and communicate effectively with technical and non-technical stakeholders
• Comfortable with a basic-intermediate level of SQL, navigating BI tools (Metabase specifically), and reading logging and monitoring systems (Datadog specifically)
• Programming experience is a nice to have, with the ability to make updates to production systems safely
• Ability to operate independently, make judgment calls on bug severity, and prioritize tasks without close supervision

Responsibilities

• Serve as the main point of contact for technical inquiries
• Bug Triage and Resolution: Act as the first line of defense for reported bugs, gather necessary information, prioritize issues, and outline steps for resolution
• Verify bug fixes and updates from development teams to ensure successful resolution of reported issues
• Communicate with relevant stakeholders, including PSMs, engineers, and providers, to provide updates on bug triage status and resolution timelines
• Analyze bug trends and patterns to identify recurring issues and potential areas for improvement, contributing to product quality enhancement
• Document FAQs and maintain resources in Notion to educate internal teams
• Manage and optimize the Django Admin tool, ensuring it is efficient and user-friendly for internal teams

Benefits

Remote work with set hours (9 AM - 6 PM EST)