Rittal North America LLC is hiring a
Technical Support Specialist

Summary

Join Rittal Corporation as a Technical Support Specialist. Provide on-phone and e-mail tech support, assist with the development and maintenance of tech resources, and support the Training Department. Requirements include a minimum 2-year technology degree or equivalent experience, strong technical aptitude, good analytical skills, and knowledge of Microsoft Office Suite and CRM/CAD tools.

Requirements

• Minimum 2-year technology degree (4-year BS preferred) or 3-5 years’ experience in the mechanical/ electrical industry
• Strong technical aptitude and good analytical skills; organized and detailed oriented
• Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint

Responsibilities

• Provide on-phone tech support for customers, distributors and Rittal Sales Team
• Provide e-mail tech support for customers, distributors and Rittal Sales Team
• Assist with the development and maintenance of the Tech Support library, Q&A database and On-line tools and resources
• Assist with the creation and development of Tech Support performance metrics
• Provide assistance and support to Training and Development Department on request
• Assist with the research and authoring of technical papers, presentations and required sales tools
• Provide assistance with the development of written specifications, technical data and project BOMs

Preferred Qualifications

• Self-starter, willing to work-through and seek answers to ongoing new requirements
• Experience utilizing Customer Relationship Management and CAD tools is preferred