Remote Technical Training & Development Manager
at Keyfactor

Summary

Join Keyfactor as a Technical Training & Development Manager and develop, deliver, and optimize product training for employees, partners, and customers. This role will work with various stakeholders to create comprehensive training materials, prioritize projects, manage deadlines, and analyze feedback to drive continuous improvement.

Requirements

• Bachelor’s degree or equivalent experience
• Excellent understanding of content creation, strategy, and execution
• Extensive experience managing a project, collaborating with a team of content creators and developing integrated content strategies
• Excellent knowledge of brand voice, content alignment, and stakeholder collaboration
• Excellent experience with content management and learning management tools
• Advanced experience with content development and design systems
• Proficiency in Microsoft Windows and Office
• Advanced writing and editing skills
• Excellent organizational, multi-tasking, and time management skills
• Exceptional collaboration and leadership skills
• Proficient in analytics, and project management tools
• Self-motivated with the ability to manage and oversee all aspects of content strategy and execution
• Ability to develop and implement integrated content strategies across platforms
• Ability to monitor content performance and make strategic adjustments
• Ability to collaborate with stakeholders to drive content

Responsibilities

• Develop and Manage Product Training
• Create and maintain comprehensive training materials for Keyfactor University, including curriculum, written guides, audio, video, and lab resources
• Ensure all training content is accurate, up-to-date, and aligned with new product releases and functionality, adhering to corporate branding guidelines
• Prioritize and manage projects to meet deadlines and launch schedules, while identifying and addressing any potential training gaps
• Collect and analyze feedback from internal and external sources to drive continuous improvement
• Collaborate with product documentation teams to ensure consistency between training materials and product content
• Partner with Marketing to deliver webinars and promote Command and Keyfactor University offerings
• Align training initiatives with Keyfactor’s Knowledge Management goals and overall vision to drive business outcomes
• Foster a sense of urgency and commitment to deliver value for customers and employees at all levels, ensuring impactful and effective interactions
• Champion Knowledge Management practices, promoting a culture of knowledge sharing and collaboration across the organization

Benefits

• Comprehensive benefit coverage, paid for by the company for you and your dependents (US)
• Generous paid parental leave (US)
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology
• The Keyfactor Alliance Program to support DEIB efforts
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off
• Unlimited time off (US) and competitive time off globally
• Second Wednesday of each month is a designated mental health day for all employees