Technical Writer

Summary

Join our Operations team as a detail-oriented Technical Writer to create clear and concise support documentation for our software solutions. You will develop various technical documents, including user manuals, knowledge base articles, and troubleshooting guides. Collaborate with IT engineers, developers, and support teams to ensure documentation accuracy. Maintain and improve existing documentation, adhering to style guides and branding standards. The ideal candidate possesses a Bachelor's degree in a related field and experience in technical writing, particularly within IT documentation. This role requires strong written and verbal communication skills, attention to detail, and the ability to manage multiple projects.

Requirements

• Bachelor's degree in Technical Communication, English, Journalism, Computer Science, or a related field
• Experience as a Technical Writer with a focus on IT documentation
• Proven ability to understand technical concepts and present them clearly and concisely to diverse audiences
• Proficiency with documentation tools (e.g., Confluence, SharePoint)
• Strong understanding of common IT concepts, terminology, and systems (e.g., networking, operating systems, software applications, cloud services)
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Ability to manage multiple projects simultaneously and meet deadlines

Responsibilities

• Develop, write, and edit a wide range of technical documentation, including but not limited to: User manuals and guides for IT systems and applications
• Knowledge base articles and FAQs for common issues
• Troubleshooting guides for IT support staff and end-users
• Installation and configuration guides
• System administration guides
• Assisting with release notes and update summaries
• Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness
• Organize and maintain existing documentation to ensure it is up-to-date and easily accessible
• Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation
• Ensure all documentation adheres to established style guides, terminology, and branding standards
• Participate in the review process for technical content, incorporating feedback from subject matter experts
• Assist in the development and implementation of documentation best practices and processes

Preferred Qualifications

• Familiarity with Radiology
• Experience creating visual aids (screenshots, diagrams, flowcharts) for documentation

Benefits

• Remote
• This position requires domestic / international travel up to 10%