๐Ireland
Technical Writer

Experian
๐Remote - United States
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Summary
Join Experian Health's dynamic Product team as a Technical Writer, reporting to Experian Health. You will play a key role in shaping how complex, data-driven healthcare solutions are communicated to internal and external audiences. Create clear, accessible, and engaging documentation to empower users and support product success. Collaborate with various teams to produce user guides, FAQs, release notes, and internal process documentation. Maintain documentation standards and support incident response with accurate change communications. This role offers the opportunity to translate complex technical concepts into user-friendly content.
Requirements
- 4+ years' experience in technical writing, in software, healthcare, or data-focused environments
- Bachelor's degree in Technical Communication, Computer Science, English, or related field
- 4+ years' experience creating documentation for diverse audiences, including both technical partners and non-technical partners
- 4+ years' experience with content management systems, version control tools, and documentation platforms (e.g., Confluence, Git, MadCap Flare, SharePoint)
- Familiarity with accessibility, inclusivity, and legal compliance in documentation
Responsibilities
- Create documentation that supports product migrations, updates, and launchesโensuring clarity, consistency, and compliance with Experian's brand and accessibility standards
- Translate complex technical concepts into user-friendly content, including user guides, FAQs, release notes, and internal process documentation
- Collaborate with product managers, engineers, and subject matter experts to gather information and agree on messaging
- Maintain and evolve documentation standards, templates, and style guides to ensure consistency across all content
- Support incident response by producing, accurate change communications and help content
Preferred Qualifications
- Background in software development, engineering, or product management
- Knowledge of XML-based documentation tools and structured authoring
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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