Technical Writer

Experian Logo

Experian

๐Ÿ“Remote - United States

Summary

Join Experian Health's dynamic Product team as a Technical Writer, reporting to Experian Health. You will play a key role in shaping how complex, data-driven healthcare solutions are communicated to internal and external audiences. Create clear, accessible, and engaging documentation to empower users and support product success. Collaborate with various teams to produce user guides, FAQs, release notes, and internal process documentation. Maintain documentation standards and support incident response with accurate change communications. This role offers the opportunity to translate complex technical concepts into user-friendly content.

Requirements

  • 4+ years' experience in technical writing, in software, healthcare, or data-focused environments
  • Bachelor's degree in Technical Communication, Computer Science, English, or related field
  • 4+ years' experience creating documentation for diverse audiences, including both technical partners and non-technical partners
  • 4+ years' experience with content management systems, version control tools, and documentation platforms (e.g., Confluence, Git, MadCap Flare, SharePoint)
  • Familiarity with accessibility, inclusivity, and legal compliance in documentation

Responsibilities

  • Create documentation that supports product migrations, updates, and launchesโ€”ensuring clarity, consistency, and compliance with Experian's brand and accessibility standards
  • Translate complex technical concepts into user-friendly content, including user guides, FAQs, release notes, and internal process documentation
  • Collaborate with product managers, engineers, and subject matter experts to gather information and agree on messaging
  • Maintain and evolve documentation standards, templates, and style guides to ensure consistency across all content
  • Support incident response by producing, accurate change communications and help content

Preferred Qualifications

  • Background in software development, engineering, or product management
  • Knowledge of XML-based documentation tools and structured authoring

Benefits

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs