Technical Writer

Summary

Join Form3 as a mid-level, part-time Technical Writer for an 8-month fixed-term maternity cover contract. You will be a key member of the Documentation team, significantly contributing to Form3's growth. Leveraging your technical writing experience, you will create and maintain documentation for our SaaS platform. Your work will directly impact the ease of implementation and configuration for our clients. You will collaborate with various teams, ensuring our documentation remains user-friendly and up-to-date. This role offers the chance to make a tangible impact on a growing company within the exciting fintech industry.

Requirements

• 3+ years’ experience writing technical documentation, specifically for API’s, Cloud-based software or SaaS systems
• Proficiency with documentation tools, such as Markdown, Swagger and Postman
• Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub
• Sound understanding of coding, APIs and Cloud-based architectures
• Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing
• Fluency in written and spoken English (Native level or equivalent)
• Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment
• A keen interest in acquiring knowledge and experience working within the banking and payments industry

Responsibilities

• Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding
• Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials
• Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation
• Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services
• Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements
• Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business

Preferred Qualifications

• Experience within the banking and payments industry
• Experience of managing stakeholders and building relationships within remote, cross-functional teams