Technical Writer

Summary

Join Friends From The City, a design and technology company focused on public impact and equity, as a Technical Writer (1099 Contractor) to contribute to a New York State Office of Parks website redesign and content migration project. You will translate technical processes and project knowledge into clear, accessible documentation and training materials. Collaborate with designers, developers, and project leads to create handoff guides, staff training resources, and support documentation for the Drupal-based site. Ensure a strong, well-supported handoff by equipping public servants with the tools and training needed to manage and maintain the new site. The role involves working independently with accountability to milestones and deadlines, while also collaborating effectively with cross-functional teams. This is a remote contract position with an estimated 75-80 total hours.

Requirements

• Experience writing technical or operational documentation for digital tools or websites
• Ability to structure and present information clearly for non-technical users
• Strong collaboration and communication skills, especially with cross-functional teams
• Attention to detail and an eye for organizing content that supports long-term usability
• Comfortable working independently, with accountability to milestones and deadlines
• Bachelor’s degree in any discipline or equivalent experience

Responsibilities

• Translate technical processes and project knowledge into clear, accessible documentation
• Develop training materials to support state staff in managing and updating Drupal content
• Create handoff guides that help operational teams maintain continuity post-launch
• Collaborate with cross-functional teammates to identify documentation gaps
• Support live or asynchronous training sessions and gather feedback for improvements

Preferred Qualifications

• Familiarity with Drupal or other content management systems
• Experience preparing and delivering training materials
• Knowledge of content strategy, UX writing, or civic tech practices
• Background working with government or public sector clients
• Ability to create simple visuals, diagrams, or process maps to support understanding
• 5-7 years of relevant experience preferred