Technical Writer

Summary

Join LaunchDarkly's small but impactful documentation team as a Senior Technical Writer. This fully remote US-based role (with occasional Bay Area travel) requires strong technical writing and editing skills, along with a technical background (7+ years experience or tech degree). You will create and maintain documentation for LaunchDarkly's products, APIs, and SDKs, collaborating with various teams. The ideal candidate is a self-starter, comfortable working independently and collaboratively, proficient in Markdown/HTML, Git, and various tools. This position offers a competitive salary, RSUs, and comprehensive benefits.

Requirements

• You must have very strong writing and editing skills
• You must have 7+ years of technical writing experience and/or a degree in a tech field or related industry
• You must have a strong technical background, possibly as a software developer. This role will require you to write and review code as well as documentation
• You’re excellent at distilling technical and UX requirements into documentation plans and deliverables. You do not need an outline handed to you–you can take your notes from a team meeting and act on them on your own
• You’re equally strong working on your own or in a friendly, collaborative, close-knit team
• You must be conversational in Markdown and/or HTML, Git, GitHub, common CI /CD tools, and workflows based in version control tools
• You must have some familiarity with AI-based code and content management tools, like Copilot, Cursor, or Claude
• You must have some familiarity with Postman and OpenAPI specifications

Responsibilities

• Leverage your diverse skill set to write, edit, maintain, and enhance comprehensive documentation for LaunchDarkly products, APIs, and SDKs. This includes creating procedure-based documentation, crafting use-case-driven narrative guides, and addressing complex technical topics informed by engineering contributions
• Collaborate closely with product managers, developers, designers, and cross-functional teams to develop clear, concise documentation for new features and integrations
• Drive improvements by scoping, planning, and executing site upgrades in collaboration with the documentation team
• Partner with support, developer advocates, and product and engineering stakeholders to proactively address customer pain points, driving continuous documentation improvements
• Respond to user feedback swiftly and effectively, ensuring documentation aligns with organizational goals and consistently meets user needs while evolving with product advancements

Preferred Qualifications

Proficiency in any modern programming language is a plus

Benefits

• Restricted Stock Units (RSUs)
• Health, vision, and dental insurance
• Mental health benefits