Technical Writer

Summary

Join ServiceNow as a Technical Writer and collaborate with design, engineering, and product management teams. You will create and maintain user-focused technical documentation for multiple application or product features, becoming familiar with ServiceNow's content development processes and DITA-based information model. Gain a deep understanding of ServiceNow products and users, focusing on specific features and user base. Deliver content that helps users achieve their goals efficiently, directly impacting customer success. This role requires experience in technical communication, leveraging AI in work processes, and working in a fast-paced environment. You will demonstrate the ability to communicate complex technical information clearly and work collaboratively within teams.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Understanding of content development life cycles and processes
• 1-2 years work experience (may include internships) in technical communication
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Responsibilities

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
• Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily