Technical Writer

Summary

Join LimeFlight's fully remote team as a Technical Writer and contribute to revolutionizing inflight service management. You will be responsible for creating and maintaining comprehensive product documentation, including user manuals, instructional materials, and help systems. Collaborate with the Product Team to ensure all documentation is clear, accurate, and user-friendly. Your work will directly impact the sustainability of the aviation industry. This role offers the opportunity to work remotely and contribute to a mission-driven company. You will be responsible for the entire documentation lifecycle, from planning and creation to publication and updates.

Requirements

• Technical Writing – 1–2 years of professional experience in technical writing, preferably within the aviation industry or a similarly complex technical environment
• Proficiency in Writing Tools – Familiarity with content management systems (CMS) such as Paligo, and strong working knowledge of documentation tools including Microsoft Word, Excel, and PowerPoint
• Aviation and Inflight Services Knowledge – Understanding of aviation industry standards and workflows, particularly in areas such as load planning, meal planning, flight ordering, and inventory management
• Learning Development – Ability to design and structure content for educational purposes, supporting user onboarding, team training, and product adoption through well-organized and engaging learning materials
• Version Control – Experience managing document versions and revisions to ensure accuracy, traceability, and up-to-date information
• Usability Testing – Ability to conduct usability testing for documentation to validate clarity and effectiveness, incorporating feedback to drive continuous improvement
• Visual Content Integration – Competence in creating and integrating visual assets such as screenshots, diagrams, flowcharts, or videos to support written content
• Cross-Functional Collaboration – Strong collaboration skills to work effectively with product, development, QA, marketing, IT, and customer service teams
• Attention to Detail – Exceptional attention to detail to maintain consistency in style, tone, structure, and terminology across all content
• Language Proficiency – Excellent written and verbal communication skills in English (C1 level or higher), essential for creating clear, concise, and user-friendly documentation
• Problem Solving Skills – The ability to approach challenges with a curious and solutions-oriented mindset. This includes identifying gaps in information, asking the right questions, and collaborating with others to clearly communicate complex ideas
• Communication Skills – The ability to convey information clearly and effectively, both verbally and in writing. Strong communication also involves active listening and the ability to adapt your message to different audiences
• Creativity – Thinking outside the box to develop innovative ways of presenting information and solving content-related challenges
• Motivational Skills – The ability to inspire and align others by clearly conveying the product vision in a way that is engaging, persuasive, and universally understood
• Teamwork – The ability to work collaboratively toward a common goal. This includes open communication, conflict resolution, and being a reliable team member in cross-functional environments
• Flexibility – The ability to adapt to change, embrace feedback, and reflect on decisions with the willingness to adjust course when needed

Responsibilities

• Own the Documentation Process: Take full ownership of the end-to-end documentation lifecycle, from planning and content creation to review, approval, and publication
• Create and Edit Technical Documentation: Write, edit, and maintain comprehensive user manuals, product documentation, and helper texts to ensure users have clear and accurate information
• Develop Instructional Materials: Design clear and concise step-by-step instructions for users, incorporating screenshots, diagrams, and videos when necessary to enhance understanding
• Update Learning Materials: Regularly update internal and external learning materials to ensure all teams know how to use the solution effectively
• Update and Revise Existing Documents: Regularly update existing documentation to reflect new features, improvements, or changes in the products
• Ensure Consistency and Clarity: Review documents for consistency in style, tone, and terminology to ensure clarity for diverse audiences
• Manage Version Control: Track document versions and revisions to maintain accurate historical records and ensure the latest information is always available
• Develop Help Systems: Build and maintain user-facing help systems, FAQs, and troubleshooting guides to assist users in resolving issues independently
• Prepare Release Notes: Write detailed internal and external release notes for software updates highlighting new features, bug fixes, and changes
• Conduct Usability Testing: Collaborate with QA teams to test documentation for accuracy and ease of use, incorporating feedback for continuous improvement

Benefits

• Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities
• Experience an engaging, dynamic company culture that values your contributions, creativity, and commitment to shaping a zero-waste future for aviation!