Technical Writer

Summary

Join us as a Technical Writer at Procore, where you'll author, edit, and review product documentation content and backlog requests. You'll research and translate technical information into knowledge articles and web-based content for both non-technical and technical users.

Requirements

• Bachelor’s degree or equivalent experience in English, Technical Communication, or other writing capacity (in English)
• 2+ years experience working as a Technical Writer or similar job role
• Ability to analyze and synthesize complex content
• Excellent writing and proofreading skills, including Plain English
• Experience with a content management system (CMS) and familiarity with xml or markup language
• Strong technical aptitude with an ability to quickly learn new concepts and tools
• Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
• Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task
• Track record of effective collaboration with various stakeholders in a fast-paced, work environment

Responsibilities

• Create user guides, tutorials, FAQs, diagrams, technical overviews, and in-product help content
• Test both the product and its documentation for accuracy and consistency
• Develop relationships with Product Managers and stakeholders for assigned tools
• Work on inbound content request tickets via Jira Service Desk
• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
• Use a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
• Maintain regular communication and synchronization with the Manager of Documentation
• Collaborate closely with internal and external stakeholders to address and resolve specific issues