Technical Writer

Summary

Join VetsEZ as a full-time remote Technical Writer to work closely with development teams and support knowledge management programs.

Requirements

• Bachelor's degree in English, journalism, computer science, or related discipline
• 3-5 years of relevant technical writing experience
• Ability to interface with technical staff and end-users to understand functional requirements to develop processes and procedures
• Experience and understanding of good documentation practices and proficiency with core Microsoft software/systems such as Word, Excel, Project, SharePoint, PowerPoint, etc
• Experience with Change Management functional, regression, performance, etc
• Experience with all phases of the System Development Life Cycle (SDLC), mainly creating User's Requirements Document and translation into Functional Requirements Document and Design Document (when applicable)
• Demonstrated experience in the development and maintenance/update of technical documents needed for developers to start coding, distribution of final codes, training guides, and physical training for code deployment
• Previous software development experience
• Attention to detail and development of professional looking artifacts
• Must be able to look over old documentation for what needs to be updated and reach out to responsible parties for new information

Responsibilities

• Coordinate work activities
• Write and edit highly complex technical information technology-related documents, including presentations, manuals, reports, and specifications
• Develop and distribute communications related to core functions, e.g., SDLC quarterly releases, Process/Policy changes, etc
• Edit documentation for style, clarity, consistency, and adherence to customer guidelines
• Research highly complex technical concepts to edit policies, procedures, workflows, and manuals and create new technical documents
• Conduct interviews with various technical staff to gather data for documentation
• Collaborate with scrum masters, developers, and management to identify, produce, and maintain technical documentation for all software products
• Strategically document, communicate, and train processes to engrain in people, process, and technology culture
• Evaluate and provide feedback on draft documents and attend documentation reviews
• Self-motivated and disciplined to reach out to various levels of the organization

Preferred Qualifications

• Experience with VA Health Portfolio and Informatics Product Line is a plus
• Familiarity the basics of HL7 and FHIR is a plus
• Experience working with software developers is a plus
• Experience creating documentation including, but not limited to, such document types as architecture artifacts including DODAAF diagrams, Business Process Models, System Design Documents, Interface Control Document, Production Operations Manuals, program plans, etc
• Technical Writing experience within the Healthcare Industry is a plus

Benefits

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training opportunities
• Remote Opportunity