Technical Writer (B2B SaaS)

Summary

Join Prompt, a revolutionary healthcare software company, as a Technical Writer to bridge the gap between engineers and other departments by writing and reviewing code, documenting work, and collaborating with teams.

Requirements

• Proven experience as a Technical Writer, preferably in a software development environment
• Ability to write and review code, with a reasonable level of knowledge of how software development works
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Experience with documentation tools and platforms
• Ability to work collaboratively with engineers and other departments

Responsibilities

• Review existing documentation as well as new code comments in merge requests created by engineers
• Meet with engineers to gather additional information and clarify any uncertainties to write thorough documentation of their work
• Organize and maintain the discoverability of the documentation repository
• Ensure that all documentation is kept up to date with the latest product and feature updates
• Collaborate with the educational content, marketing, and customer success teams to provide them with the latest documentation updates and triage any inbound questions
• Write clear, concise, and user-friendly documentation that caters to both technical and non-technical audiences
• Assist in creating and maintaining runbooks for the 24/7 support team
• Continuously improve documentation processes and tools to enhance efficiency and effectiveness

Benefits

• Competitive salaries
• Remote environment
• Equity compensation in the form of stock options
• 401k
• Health Insurance Benefits
• Generous PTO
• Company-wide sponsored lunches