Technical Writer

Summary

Join Second Front Systems (2F) as a Technical Writer to support our Game Warden Product team. You will create and maintain technical documentation, including user guides, release notes, and FAQs. You will also oversee the Help Center and knowledge base, ensuring all resources are current and accessible. This role requires collaboration with engineers, product managers, and other stakeholders. You will establish and maintain a documentation strategy, and proactively identify gaps in documentation for continuous improvement. The position requires U.S. citizenship due to government contract requirements.

Requirements

• 5+ years of experience creating product documentation for technical software solutions, preferably in DevSecOps, cloud-based platforms, or government compliance tools
• Familiarity with concepts like DevSecOps, CI/CD Pipelines, Kubernetes, Cloud Platforms, REST APIs and Microservices, and Infrastructure as Code
• Ability to work closely with engineers, UX designers, and product managers in a fast-paced, agile environment
• Proficiency with content management systems, version control systems (like Git), and documentation tools such as Confluence
• Ability to write with precision, ensuring clarity and accuracy of technical details
• A self-starter with a proactive mindset who isn't afraid to take initiative and suggest improvements
• Ability to effectively communicate with technical and non technical stakeholders; translating complex technical information into clear business terms for stakeholders
• Ability to adapt to change and work in a fast-paced, result-oriented environment
• Intimacy driving projects from inception to execution in an ambiguous environment with a lean and incremental approach
• U.S. citizenship

Responsibilities

• Create and maintain user guides, technical documentation, release notes, FAQs, and training materials for Second Front’s product suite, including Game Warden
• Oversee and maintain Second Front’s Help Center, ensuring all resources are current, accessible, and valuable to users
• Work with engineers, product managers, security, and other stakeholders to capture and clarify technical information
• Establish and maintain a documentation strategy that supports the product lifecycle, ensuring accuracy and version control
• Oversee and maintain the company’s knowledge base to ensure it is up-to-date and accessible to both internal teams and external customers
• Proactively identify gaps in documentation and implement continuous improvements to support users and stakeholders
• Develop resources and tools that empower customers to confidently use Second Front products

Preferred Qualifications

• Prior experience in Cybersecurity or DevSecOps
• Understanding of security frameworks, principles, standards, tools, and best practices, including vulnerability management, FedRAMP, NIST, SIEM, SOC, etc
• Strong interest in matters of national security
• Hands on experience with Gitlab, Markdown and MkDocs
• Exposure with Agile Development methodologies
• Prior experience in the public sector (government or defense) or experience in highly regulated industries

Benefits

• Competitive Salary
• 100% Healthcare, vision and dental coverage
• 401(k) + 3% company contribution
• Wellness perks (Fitness classes, mental health resources)
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work from anywhere
• Referral Bonus