Technical Writer

Summary

Join our team as a skilled and detail-oriented Technical Writer to create and maintain high-quality documentation for our product, Portainer. You will translate complex technical information into clear, accessible content for customers, users, and internal teams. Key responsibilities include owning the documentation process, maintaining content accuracy, supporting product releases, creating customer-centric self-help resources, and collaborating cross-functionally. The ideal candidate possesses proven experience in technical writing within a software or DevOps environment, a strong understanding of containerization technologies (Docker and Kubernetes), and exceptional written communication skills. Familiarity with documentation frameworks, version control systems, and publishing tools is also required. Portainer offers a competitive benefits package including salary, stock options, insurance, and remote work flexibility.

Requirements

• Proven experience as a technical writer in a software, SaaS, or DevOps environment
• Understanding of containerization technologies, especially Docker and Kubernetes, or a demonstrated ability to learn technical systems quickly
• Exceptional written English skills, with an ability to communicate clearly and concisely
• Experience working with engineers, product managers, and support teams to extract and document technical detail
• Familiarity with documentation frameworks (e.g., Markdown, AsciiDoc), version control systems (e.g., Git), and publishing tools (e.g., GitBook, Docsify, Hugo, or similar)
• Self-starter who thrives in a fast-paced, remote-friendly environment

Responsibilities

• Own the documentation process: Write, structure, and maintain all user-facing documentation, including user guides, product manuals, how-to articles and knowledge base content
• Maintain content accuracy and relevancy: Take full responsibility for the ongoing review, editing, and improvement of all technical content to ensure it stays aligned with product updates, user needs, and best practices
• Support product releases: Collaborate closely with engineering and product teams to document new features, changes, and enhancements. Prepare release notes, upgrade instructions, and feature-specific usage guides for each release
• Create customer-centric self-help resources: Produce a range of technical content—including tutorials and step-by-step guides—designed to help users onboard quickly and troubleshoot independently
• Collaborate cross-functionally: Work with engineers, customer support, and marketing teams to gather input and ensure content is technically accurate, user-focused, and aligned with broader company goals
• Champion clarity and usability: Bring a user-first mindset to all content, ensuring it is logically organized, easy to navigate, and suitable for a diverse technical audience—from DevOps engineers to platform administrators

Preferred Qualifications

Experience with visual or video tools (e.g., Loom, Camtasia, Figma, or Snagit) for producing supporting content

Benefits

• Highly competitive salary
• Stock options
• Insurance
• The flexibility of remote work