SupportYourApp is hiring a
Technical Writer

Summary

Join SupportYourApp as a Technical Writer in a remote position and work on content for globally recognized brands while collaborating with the Support Team. Requirements include excellent English skills (C1 level), 2+ years of technical writing experience, familiarity with SEO best practices, and a personal computer with at least 8GB of RAM and stable internet connection.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Proven experience of 2+ in technical writing
• Familiarity with SEO best practices for content optimization
• Ability to work collaboratively in a cross-functional team environment
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Be responsible for writing, updating, organizing, and maintaining the Zendesk Guide knowledge base articles
• Work on content for large globally recognized brands while collaborating closely with the Support Team
• Develop and curate articles, FAQs, guides, and tutorials in Zendesk Guide
• Continuously optimize existing content for clarity, relevance, and SEO to enhance user experience and searchability
• Manage Partner-Specific Branded Content
• Review key performance indicators (KPIs) for the Knowledge Base, and track user engagement and outcomes

Preferred Qualifications

• Experience with customer support tools and practices
• Understanding of basic CSS and HTML
• Experience using Zendesk Certification

Benefits

• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development