Technical Writer

Summary

Join VetsEZ as a Technical Writer to support the VA Health Connect initiative, modernizing clinical contact centers for the Department of Veterans Affairs. You will create and manage user-friendly release notes and technical documentation for CRM system deployments and updates. Collaborate with technical, implementation, and communications teams to ensure timely and effective communication. The role requires strong written communication, collaboration skills, and experience in technical writing for software or CRM environments. This is a 100% remote opportunity within the continental US. A Bachelor's degree and 2+ years of relevant experience are required. Federal government clearance may be required.

Requirements

• Bachelor’s degree in English, Technical Communication, IT, or related field
• 2+ years of experience in technical writing for software, IT, or CRM environments
• Skilled in translating technical concepts for diverse audiences
• Proficient with Jira and documentation/version control tools
• Excellent written communication and cross-functional collaboration skills
• Strong attention to detail and ability to manage multiple deadlines
• Familiarity with Agile methodologies and release processes

Responsibilities

• Develop and publish CRM release notes, translating technical content for non-technical users
• Review Jira tickets and technical documentation to identify key updates and enhancements
• Coordinate approvals with IT, implementation teams, and government stakeholders
• Collaborate with Outreach/Communications teams for timely release distribution
• Maintain version control and documentation archives
• Continuously refine release note templates, content quality, and delivery processes
• Ensure compliance with internal standards and VA requirements
• Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project

Preferred Qualifications

• Experience supporting federal clients or regulated environments
• Knowledge of CRM platforms (Salesforce)
• Experience with content management systems (SharePoint)
• Technical writing or Agile certification a plus
• Ability to obtain Federal Government clearance

Benefits

• Medical/Dental/Vision coverage
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training and development opportunities
• 100% Remote Opportunity