Technical Writer - Emerging Talent Intern

Summary

Join ServiceNow's Experience Team (EX) as an Emerging Talent Intern for a 6-month program (July 7, 2025 - December 12, 2025)! This full-time internship offers the opportunity to build skills and contribute to critical work. You will create product documentation, learn DITA/XML authoring, collaborate with development teams, and conduct peer reviews. The position is open to various US locations (remote and onsite), with a relocation stipend offered. Competitive hourly pay and benefits are provided. The ideal candidate is a career changer or emerging talent with a passion for technical writing and experience leveraging AI in work processes.

Requirements

• Actively enrolled university students, or recent university graduates are not eligible
• Seeking career changers and/or emerging talent: We are looking for aspiring talent that has passion for Technical Writing with minimal relevant job experience, and who is eager to learn!
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Self-taught, certification/bootcamp, and community college graduates from liberal arts and writing backgrounds, are highly encouraged to apply
• Ability to commit full-time during program dates
• Position is not eligible for employment-based sponsorship
• Have the ability to understand and learn technical products and concepts
• Passionate about creating content
• Have the ability to obtain information through research, interviews, and experimentation
• Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
• Ability to provide writing samples demonstrating your ability to research, analyze, and apply critical thinking to a subject, sample web pages or other multimedia communications project

Responsibilities

• Creating product documentation for end users and system administrators
• Learning to author in a variety of environments, primarily DITA/XML
• Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product
• Working closely with development teams in an Agile environment
• Conducting peer reviews of documentation
• Collaborating with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)

Preferred Qualifications

Experience working in markup languages such as DITA, HTML, XML, or SGML, is a plus

Benefits

• Health benefits
• 401k
• Hourly competitive pay, based on experience
• Location: Open to all locations in the United States (Remote and onsite)
• Relocation stipend offered, if applicable
• For positions in California (outside of the Bay Area), we offer a base pay of $28 - $35, plus equity (when applicable), variable/incentive compensation and benefits
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements)