Summary

The job is for a Technology Specialist in a fully remote position. The employee will provide remote support for various smart home systems and should have relevant experience, excellent communication skills, customer service skills, problem-solving abilities, quick decision-making skills, a self-starter mentality, unwavering work ethic, impeccable attention to detail, great organizational skills, eagerness to learn new technical skills, and be able to provide support during business hours and/or pre-scheduled after-hour/weekend shifts. The company offers a competitive wage, an amazing benefits package, and a supportive work-from-home environment.

Requirements

At least basic experience and/or working knowledge of AV systems and how smart-home systems work (preferred but not required)
A genuine passion for problem solving
Excellent communication skills – this means you know how to write grammatically accurate sentences, and you can ‘speak good’
Superb customer service skills - when someone calls for support, it’s because they have a problem. They’re frustrated. Sometimes, they’re even pissed. Our Tech Specialists need to be able to assure someone we’re going to take care of them. Every time
The ability to evaluate situations in the moment and make quick, appropriate decisions
A self starter mentality, and capable of working independently when needed
An unwavering work ethic - our clients and team depend on you
The availability to provide support during business hours and/or pre-scheduled after-hour/weekend shifts
An impeccable attention to detail and great organizational skills
An eagerness to learn; an aptitude for learning new technical skills

Responsibilities

Provide instant triage and remote troubleshooting support to end-users as they call or send emails describing their challenges with any of their home technology

Benefits

Competitive wages - $22-$27/hour
An amazing benefits package
A supportive work-from-home environment

OneVision Resources is hiring a Technology Support Specialist