Telesales Manager

Summary

Join Clover Health as a Telesales Vendor Manager and oversee the optimization of our Telesales program. You will be responsible for managing our external Telesales partner, ensuring optimal staffing, developing reporting dashboards, and leading contract negotiations. This role requires strong leadership, analytical, and communication skills, along with experience in managing telesales teams and Medicare Advantage or Health Insurance. You will be a self-starter with an entrepreneurial edge and a passion for selling, using technology and data to drive sales growth. The position offers the opportunity to make a significant impact on improving the lives of Medicare eligibles and is a remote position.

Requirements

• Have 3 - 5 years of relevant experience with Medicare Advantage or Health Insurance
• Have 2 - 4 years of experience managing a telesales team / vendor
• Have a high level of relationship management experience
• Prefer using & believe in the value of technology to track your sales funnel and inform your sales approach over time

Responsibilities

• Oversee Clover’s Telesales program, which includes: Being accountable for Clover’s Telesales sales and retention goals
• Managing our external Telesales partner and taking full ownership of their training and performance (including meeting Clover’s conversion rate and CAC targets)
• Managing staffing and headcount projections to ensure we are optimally staffed to hit projected sales targets, and compliance-based service requirements, and remain within budget
• Leading and overseeing the development of reporting dashboards, and technology improvements within the CRM and telephony systems
• Leading contract negotiations with any and all Telesales-related vendors
• Performing silent monitoring of telesales reps, and generate report cards on a daily basis - with the goal of building a consistently high performing team
• Ensure all telephony is configured properly and operational
• Develop new processes as needed to effectively manage the inbound and outbound lead funnel, plus support Marketing and Sales to help grow our lead funnel by surfacing effective strategies for new lead gen activity
• Serve as the main feedback loop for all telephonic activity that Clover has with each market, sculpting the most efficient and financially sound sales strategy that uniquely fits this particular channel as well as the markets you serve
• Surface significant shifts or developments across the channel as well as key markets to sales team leadership, getting ahead of changes that may impact sales targets and performance

Preferred Qualifications

• Be comfortable with autonomy
• Be a people person. Enjoy interacting and building relationships with different types of people every single day
• Be passionate and mission-driven about improving the lives of Medicare eligibles in your community
• Be a proactive communicator. Be clear, honest and timely in both written and verbal application
• Have an insatiable curiosity and appetite to learn. Be always looking to improve experience, processes, and methods of execution
• Have an entrepreneurial approach to work, always thinking critically when problem-solving
• Be highly organized and have excellent time management skills

Benefits

#LI-Remote