Ticketing Manager

Summary

Join EFG's Consumer Commerce & Performance Marketing team as a remote Ticketing Manager within the EU. This role requires proven ticketing experience in customer support and sales, leading daily operations, and fostering strong partner relationships. You will implement business processes, manage projects, and direct partners while demonstrating strategic thinking and exceptional communication. The position involves cross-functional collaboration to ensure seamless execution of ticketing projects and sales initiatives. It's an opportunity to contribute to the future of entertainment and connect global communities through world-class events. Visa sponsorships are not provided; candidates must be EU-eligible.

Requirements

• Proven Ticketing Experience with a minimum 5 + years in a Ticketing role, preferably in the esports or entertainment industry (sports and/or music)
• Exceptional with Excel (Google Sheets) is a MUST, as well as with PowerPoint (Google Slides)
• Fluent in English and at least another language

Responsibilities

• Support the Sr. Ticketing Manager in implementing and maintaining ticketing strategies, ensuring smooth execution
• Ensure strategic follow-through, making necessary adjustments while identifying new opportunities to optimize sales
• Manage sales, projects, and operations, ensuring efficiency and alignment with business goals; as well as analyze business opportunities, providing insights to drive growth and enhance ticketing performance
• Manage ticket sales
• Coordinate the sales plan for each event: coordinate detailed project plans that document, schedule, coordinate and track all teams’ tasks, dependencies and deliverables
• Identify new commercial business opportunities and consolidate existing ones
• Manage and coordinate the execution of the sales plan, as well as customer support B2C and B2B
• Manage and anticipate customer support needs for upcoming events
• Created and managed internal documents with up-to-date information regarding ticket sales and customer support KPIs
• Manage the relations and processes with the Marketing, Product, and Project Teams
• Regular auditing of ticket sales providers and third party customer support teams
• Self-identify operational deficiencies and take initiative to act accordingly and address with appropriate stakeholders

Preferred Qualifications

• Strong knowledge of the international e-commerce and esports landscape
• Proven experience with project management tools (Monday, Slack or similar)
• Commercially oriented
• Proficient in setting, analyzing, and reporting on key targets
• Strong verbal and written communication skills
• Demonstrate problem solving and analytical skills
• Ability to multitask and work in a fast-paced environment
• Detail oriented, outstanding planning and organizational skills
• Experience of operating in a complex and busy environment
• Ability to make quick & effective decisions
• High degree of flexibility and adaptability
• Able and willing to travel internationally (potentially 3-4 events a year max)