Trading Partner Relationship Manager

Summary

Join Experian Health as a Trading Partner Relationship Manager and manage daily operations for a portfolio of large strategic partnerships. Develop deep subject matter expertise for each relationship, reporting to the Manager, Trading Partner Relationship Management. Create strategic plans to grow important relationships, ensure partners achieve commitments, and track their performance. Collaborate with sales, product, finance, leadership, and other teams to deliver an exceptional partner experience. Guide and facilitate contracting with payers, trading partners, and third parties, ensuring Experian Health has appropriate legal standing. Serve as the external liaison with Payer connectivity/EDI business leaders and technical teams. Facilitate efficient connectivity issue resolution through direct engagement with various resources. This role offers the opportunity to make a significant impact on the success of Experian Health's partnerships.

Requirements

• 5+ years' Healthcare Revenue Cycle Client Relationship experience
• 3+ years' Healthcare EDI experience
• Provider and/or Payer based background
• 3+ years' expertise with Salesforce or a similar CRM
• Experience with HL7 and X12 message/file formats and transactions
• Associated with WEDI, X12, HL7, CAQH CORE industry groups

Responsibilities

• Guide and facilitate, in collaboration with Experian Health (EH) legal team, contracting with payers, trading partners, and third parties to ensure EH has appropriate legal standing/protection to transact data on behalf of our customers and business interests
• Be the external liaison on behalf of EH with Payer connectivity/EDI business leaders and technical teams to ensure EH is aligned on availability, connectivity options, and issue resolution (for traditional EDI and new methods/transaction types)
• Internal escalation path for payer related issues
• Facilitate efficient and quick connectivity issue resolution through direct engagement with Experian Health, Payer, Provider, and/or trading partner resources (including payer enrollment escalations)

Benefits

• This role can be remote from within the U.S
• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays