Fry is hiring a
Training and Delivery Specialist

Summary

The job is for a Training and Delivery Specialist based in the UK, working remotely for a software company in the medical and education industry. The role involves coordinating with customers, delivering training sessions, and providing an efficient service to customers.

Requirements

• Experience in delivering system training for end users
• Ability to communicate complex information and concepts in an easy-to-understand manner
• Naturally curious, with the ability to find out the key drivers behind our customers’ objectives
• Technically competent and a quick learner of new systems/products
• Competent in handling confidential and sensitive information in line with GDPR requirements
• Understanding of Quality Assurance frameworks and processes
• Excellent troubleshooting skills, to investigate customer issues and determine whether to escalate internally or identify further customer training
• Experience in developing supporting materials e.g. standard operating procedures, and user guides
• Strong problem-solving skills, with the ability to think creatively and develop novel solutions
• Excellent IT skills. Proficient use of MS Excel/Google Sheets or similar to both manage and analyse programme data
• Ability to work proactively and efficiently without direction and supervision
• Flexible and adaptable
• Excellent verbal and written communication skills
• Excellent teamwork and interpersonal skills

Responsibilities

• Coordinate with customers to support them in implementing the software
• Deliver tailored training sessions and system configuration
• Provide an efficient, informed, and knowledgeable service to customers

Preferred Qualifications

• Experience working with or within an education or training environment
• Experience with the delivery of Software As A Service
• Experience working with customers through change management
• Confident in working with the delivery of training programmes, curricula and exams, preferably in medical education
• Familiar with online payments, payment gateways and processes
• Keep up to date with developments and research in medical education
• Experience in agile project management, in particular, digital transformation
• Using service desk tools e.g. Atlassian Service Desk and JIRA

Benefits

• Salary: £45,000 to £50,000 (depending on experience) plus profit share
• Work from home and/or at one of our offices (or set one up near your home)
• Freedom to choose your equipment and training as you see fit
• Freedom from corporate bureaucracy, which slows people down and stops them from giving their best
• Access to open-book finances: everyone in the company knows our income, outgoings, what we have in the bank and everyone’s salary
• A generous salary, benefits package (including enhanced parental leave policies based on length of service) and participation in profit share
• ��1,200 (equivalent in local currency) per annum Health and Wellbeing Allowance
• Risr/. pay for your internet
• Risr/. pay for mobile phone and contract
• Risr/. provides truly flexible working and autonomy
• Risr/. allows you to set your working routine to suit you based around your role and team
• Risr/. has no defined maximum holiday allowance - you are free to manage your own time