Transformation & Change Manager - Digital Technology Experience, Change Activation

Summary

Join the Digital Technology Experience, Change Activation team at ServiceNow, a global leader in AI-enhanced technology, and help drive transformative changes and product adoption. As a key member of this team, you will conduct impact and stakeholder analyses, develop and execute change strategies, and create executive communications. You will collaborate with various teams to ensure a cohesive approach to change and adoption. This role requires a strong understanding of AI integration and experience in managing complex strategic programs. The ideal candidate is a self-driven team player with excellent communication and program management skills. ServiceNow offers a flexible work environment and is an equal opportunity employer.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8+ years of work experience in change, strategy and/or transformation role within a fast-paced, dynamic environment, preferably a consultancy
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Highly motivated, proactive, authentic, committed, creative, and inclusive team player
• Experience executing complex, high-profile strategic programs from end to end, preferably in the tech space
• Excellent communications, program management, and stakeholder management abilities, including excellent persuasion and presentation skills
• Advanced level MS Office (PowerPoint, Excel, Word) and creative development skills to rapidly develop visually and verbally engaging deliverables
• Bachelor's degree in business administration or relevant field preferred with prior consulting experience

Responsibilities

• Conduct impact, stakeholder, and/or organization analyses to determine the program’s scope, severity, and receptivity
• Develop and execute change strategies that drive adoption of key products and improve employee experience across ServiceNow
• Develop executive and strategic communications including presentations – ideally in an agile context
• Work closely with business leads, product managers, enablement, and communications teams to drive a cohesive approach for change and adoption across platforms
• Drive adoption of new products, tools, and/or processes and track success of efforts
• Support teams to identify opportunities, unlock productivity and accelerate execution

Preferred Qualifications

• A self-driven team player who confidently connects dots to drive change and manages multiple projects at once while maintaining a laser focus on priorities
• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality
• A data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making
• An eager and consistent learner who is open to feedback and interested in continuous improvement; thrive with change & ambiguity
• A change agent who brings a consulting mindset to everything you do and how to improve the status quo