Transition Engineer

Summary

Join Dataprise, a growing private equity-backed company committed to employee satisfaction and career growth. This IT Project Engineer role involves onboarding customers, managing technical tasks, and collaborating with internal and external teams. You will work closely with Transition Managers, create project plans, report on project progress, and ensure minimal risk exposure. The position requires extensive IT experience, including expertise in various systems and applications. Dataprise offers a competitive salary, comprehensive benefits, and a positive work environment.

Requirements

• 3+ years IT project engineer experience
• 5+ years IT Technician/Systems Engineer experience
• Experience with various firewalls: logging in with Web GUI (SSH/Telnet preferred), identifying VPNs/licenses and preferably finding and exporting config files, identifying firmware versions and warranty end dates
• Experience with identifying managed switches: logging in with Web GUI (SSH/Telnet preferred), identifying VLANs/subnets, finding and exporting conf files, identifying firmware versions and warranty end dates
• Experience with VMware/Hyper-V/Azure: identify host machines, virtual machines, AzureAD services
• Experience with MS Server 2012-2022, ability to identify automatic services, server roles/GPOs, mapped drivers and printers, and warranty end dates
• Experience with SAN/NAS devices and the ability to identify firmware versions and warranty end dates
• Understanding of various backup applications (Veeam preferred)
• Experience with Service Desk operations: ticket lifecycle, incident and service request management, problem management, knowledge management, SLA/OLAs, KPIs, and ticket prioritization
• Experience with developing and verifying project artifacts including documentation, diagrams, agendas, templates, etc
• Experience assisting with service validation and testing of processes and technologies
• Creating and executing work plans as related to transitions. Managing and performing coordination of activities relating to onboarding and service transitions
• Assist with the facilitation of meetings, cross-tower communication, etc
• General understanding of line of business applications
• Demonstrated, proven, and polished "soft skills" including diplomacy and ability to navigate challenging political waters, strength and confidence, outstanding interpersonal, written and oral communication. skills, and an aptitude for technology
• Experience working in cross-functional teams
• Technical document writing skills

Responsibilities

• Work closely with multiple Transition Managers to execute technical tasks to onboard customers
• Communicate to both customers and the internal Dataprise team by following the Service Transition Framework
• Assist in creating and executing project work plans and revising as appropriate to meet changing needs and requirements
• Report on day-to-day technical operational aspects of a project and resolving issues that arise
• Work to minimize exposure and risk to Dataprise during projects
• Execute the deployment of remote management applications and anti-virus software
• Verify server and network credentials sent over by the customer/MSP, update documentation appropriately
• Write technical Knowledge Base articles for documentation used to support customers

Preferred Qualifications

• PMP certifications and current A+, Network+ and/or Microsoft certifications strongly preferred
• Associates/Bachelors degree in a technical or business area preferred
• ITIL Foundations certification or similar understanding of the concepts preferred

Benefits

• Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match
• A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO
• Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities
• We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees