Translation Operations Manager

Summary

Join Canary Technologies, a leading hospitality technology company, as a multilingual project manager to orchestrate translations across our 35+ language platform. This role focuses on people, process, and translation quality, requiring collaboration with language experts and developers. You will manage translation files, specify developer work, and build a smooth translation operation within six months. The ideal candidate will have a deep understanding of web i18n and experience building scalable processes. You will partner with developers, designers, and native speakers to ensure high-quality, culturally-adapted translations. Success in this role means ensuring seamless user experience across all languages.

Requirements

• 3+ years managing localization for consumer software products
• Proven vendor management skills with translation agencies and freelancers
• Track record of shipping culturally-adapted (not just translated) products
• Experience building quality review processes that actually work

Responsibilities

• Build and manage a network of trusted translators and language reviewers
• Design quality workflows that catch cultural missteps before customers do
• Create style guides that make "Check-in" feel natural in Thai, Arabic, and German
• Coordinate developer efforts where required, and be able to make direct changes to translations using a translation tool (Lokalize preferred)
• Know how to get the best out of AI-based approaches to translation using LLMs
• Be the voice of international users in product discussions

Preferred Qualifications

English + professional fluency in at least one other language

Benefits

• Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off
• Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals
• Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization
• Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
• Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay