Transport Allocator

Summary

Join Ofload, a high-growth FreightTech company, as a Transport Allocator and play a crucial role in ensuring seamless transportation coordination. You will focus on customer and carrier satisfaction, optimizing routes, managing carrier relationships, and continuously improving operations. This role requires proven experience in transportation management, strong communication and negotiation skills, and a customer-obsessed mentality. Ofload offers a dynamic work environment, hybrid work arrangements, a learning and development budget, and various office benefits. We prioritize impact, aptitude, and passion, so even if you don't meet all criteria, we encourage you to apply. Ofload is ranked among the best places to work and is committed to innovation and sustainability.

Requirements

• Proven experience in transportation management, with a focus on customer and carrier relations
• Strong negotiation and communication skills
• Analytical mindset with the ability to make data-driven decisions
• Customer-obsessed mentality with a passion for exceeding customer expectations
• Strong organisational and multitasking abilities
• Proactive problem solver with a continuous improvement mindset
• Ability to thrive in a fast-paced and dynamic work environment

Responsibilities

• Understand and anticipate customer needs to ensure a high level of customer satisfaction
• Proactively communicate with customers to provide updates on shipments, address concerns, and gather feedback
• Build and maintain strong relationships with carriers to ensure reliable and efficient transportation services
• Negotiate rates, terms, and conditions with carriers to optimise cost and service levels
• Identify and address any issues or challenges in the transportation process promptly and effectively
• Collaborate with cross-functional teams to implement solutions and prevent recurrence

Benefits

• Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones
• Access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns
• Our annual Summer Camp offsite
• Weekly catered breakfast, monthly team lunch and a number of delicious snacks
• Morning brew of your choice at our local cafe
• Quarterly celebrations and team events
• Table tennis, board games and an office library