Remote Travel Services Agent

Summary

Join our dynamic team as a Travel Services Agent and deliver exceptional customer service while handling ground transportation needs for our prestigious clients in the Asia/Pacific region. As a key point of contact, you'll engage with customers via phone and email, manage high volumes of interactions, and collaborate with a passionate team to ensure unparalleled customer experience.

Requirements

• Language Proficiency: Excellent written and spoken English, along with Mandarin and Cantonese
• Customer Service Skills: Outstanding communication and interpersonal abilities, with a calm and professional demeanor at all times
• Problem Solving & Initiative: A genuine dedication to going the extra mile for customers, with tact, diplomacy, and a knack for creative solutions
• Adaptability: Thrive in a dynamic, ever-changing environment, where your flexibility and adaptability shine

Responsibilities

• Engage directly with customers via phone and email to understand their requirements and expertly guide them through the reservation process
• Manage a high volume of interactions, ensuring each one is handled with professionalism and efficiency
• Be a problem solver, dedicated to customer satisfaction, showing initiative and creativity to best meet the unique needs of each member

Benefits

• A competitive salary depending on experience, plus performance-based bonus
• Remote work arrangement (T&Cs - within Malaysian borders)
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!