Remote Travel Services Coordinator

Summary

Join our team as a Travel Services Coordinator and play a key role in delivering major brand ticketing and travel programmes around the globe. This is a remote role with some travel to our Gloucester Office, working on flight allocations and fare ticketing with major worldwide airlines.

Requirements

• Have previous experience booking group flights, and coordinating group bookings
• Have experience dealing with high volumes of email and call requests, processing complex travel bookings
• Have excellent Worldwide travel knowledge
• Be proficient in using travel booking systems, including use of a GDS (Galileo)
• Have experience in fare build and the ticketing and reissuing of tickets
• Be computer literate with experience of Microsoft office
• Have excellent customer service skills
• Have the ability to work within a team environment to achieve team/department objectives
• Have exceptional communication skills both verbal and written
• Be well organised and quick to prioritise workload
• Have the ability to think logically and consider all relevant aspects with strong analytical skills
• Be flexible with the ability to prioritise tasks in line with business objectives
• Have the ability to work under pressure and work to tight deadlines

Responsibilities

• Co-ordinate travel products (flights), focusing on contracts and allocations, adhering to terms and conditions and commitment and payment terms of each supplier
• Process multiple fare constructions in Global Distribution System (GDS) – Galileo, on both individual and group bookings
• Ability to issue, refund and reissue flight tickets through GDS (Galileo)
• Quoting and arranging travel requirements domestically and internationally for individual and group travel requests utilising GDS (Galileo)
• Creation of all necessary operational paperwork (airline requirements, flight manifests etc.)
• Assist when required with ad-hoc travel solutions for flight, rail and accommodation requests, analysing and researching best fares and routings with diligence checks on recommend suppliers
• Liaising with internal departments and suppliers regarding requests and queries for potential and confirmed bookings
• Co-ordinate incoming travel enquires and bookings
• Act as a primary contact for suppliers and clients, ensuring they receive excellent customer service
• Reconcile all financial activity, pre, during and post event
• Travel to Australia to assist with operational delivery (approximately 4-6 weeks in duration, in July/August 2025)
• Assist with out of hours support if required (additional details available at interview)
• Assist with any other duties as reasonably required

Benefits

Fixed Term Contract commencing 01 January 2025 and concluding 30 September 2025