Travel Services Coordinator, Sport

Summary

Join our team as a Travel Services Coordinator and play a key role in the success of the 2025 British & Irish Lions Tour to Australia. This is a fixed-term contract commencing January 1st, 2025, and concluding September 30th, 2025. As part of the role, you will be responsible for coordinating travel products, processing fare constructions, and issuing flight tickets through GDS (Galileo). You will also assist with operational delivery in Australia and provide excellent customer service to clients and suppliers.

Requirements

• Have previous experience booking group flights, and coordinating group bookings
• Have experience dealing with high volumes of email and call requests, processing complex travel bookings
• Have excellent Worldwide travel knowledge
• Be proficient in using travel booking systems, including use of a GDS (Galileo)
• Have experience in fare build and the ticketing and reissuing of tickets
• Be computer literate with experience of Microsoft office
• Have excellent customer service skills
• Have the ability to work within a team environment to achieve team/department objectives
• Have exceptional communication skills both verbal and written
• Be well organised and quick to prioritise workload
• Have the ability to think logically and consider all relevant aspects with strong analytical skills
• Be flexible with the ability to prioritise tasks in line with business objectives
• Have the ability to work under pressure and work to tight deadlines

Responsibilities

• Co-ordinate travel products (flights), focusing on contracts and allocations, adhering to terms and conditions and commitment and payment terms of each supplier
• Process multiple fare constructions in Global Distribution System (GDS) – Galileo, on both individual and group bookings
• Ability to issue, refund and reissue flight tickets through GDS (Galileo)
• Quoting and arranging travel requirements domestically and internationally for individual and group travel requests utilising GDS (Galileo)
• Creation of all necessary operational paperwork (airline requirements, flight manifests etc.)
• Assist when required with ad-hoc travel solutions for flight, rail and accommodation requests, analysing and researching best fares and routings with diligence checks on recommend suppliers
• Liaising with internal departments and suppliers regarding requests and queries for potential and confirmed bookings
• Co-ordinate incoming travel enquires and bookings
• Act as a primary contact for suppliers and clients, ensuring they receive excellent customer service
• Reconcile all financial activity, pre, during and post event
• Travel to Australia to assist with operational delivery (approximately 4-6 weeks in duration, in July/August 2025)
• Assist with out of hours support if required (additional details available at interview)
• Assist with any other duties as reasonably required

Benefits

Travel to Australia to assist with operational delivery (approximately 4-6 weeks in duration, in July/August 2025)