Trust And Safety Moderator

Summary

Join Keywords Studios as a Trust & Safety Moderator and contribute to creating a positive and safe gaming environment. You will moderate digital content, ensuring players enjoy gaming without harassment or harmful content. This role involves analyzing interactions, reporting trends, and participating in process improvements. The ideal candidate possesses excellent communication skills in English and Korean (C1-C2), emotional stability, and strong analytical abilities. Experience in online forum moderation or Trust & Safety is a plus. The recruitment process is fully online and remote.

Requirements

• Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders
• Mastery in C1-C2 level in the Korean language
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease

Responsibilities

• Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material
• Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels
• Audit and assess interactions, ensuring they are rated accurately based on their severity level
• Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements
• Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices
• Multitask and prioritize efficiently, ensuring tasks are completed promptly and effectively
• Take ownership of assigned tasks and deliver results
• Embrace new ideas and approaches with a capability to adapt to evolving circumstances
• Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices

Preferred Qualifications

• Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during your spare time
• Experience in Trust & Safety, or Moderation for gaming, social media, etc

Benefits

Remote work