Trust Operations Analyst

Summary

Join Synthesia's Corporate Security team as a Trust Operations Analyst and contribute to maintaining the company's security and audit readiness. Support internal and external trust operations efforts, working with standards like ISO 27001, ISO 42001, SOC 2, and CSA STAR. Collaborate with various teams, including Sales, Legal, Product, and Engineering, to ensure alignment on security practices. This hands-on role involves audit support, vendor and customer security engagements, and internal process development. The ideal candidate possesses a solid security background, a willingness to learn, and the ability to take ownership. This position offers significant growth opportunities within a rapidly expanding AI company.

Requirements

• Are comfortable navigating technical concepts and asking insightful, well-informed questions
• We seek someone with technical aptitude. You don't need to be an expert programmer, but should be comfortable writing a simple Python script when needed
• Understand and have experience as a user of various AI, LLMs, and Coding agents tools
• Have experience within security, risk and compliance
• Are confident engaging with customers, providing clear and professional support both in writing and during live meetings
• Understand how cloud environments work — especially AWS
• Can work independently and proactively troubleshoot issues before escalating with clear, thoughtful, and specific questions
• Are organised, detail-oriented and communicate clearly and respectfully, whether you're writing documentation or collaborating with a team

Responsibilities

• Supporting Sales and Legal teams by being a SME of all things security
• Maintaining and improving our internal security policies and processes
• Supporting evidence collection, documentation, and stakeholder coordination
• Collaborating with engineering, product, legal, and others to keep us all aligned
• Getting involved in risk assessments and tracking mitigation efforts
• Keep us on track and aligned with various frameworks (ISO 27001, ISO 42001, SOC 2, etc.)
• Exploring other certifications and frameworks as the business evolves

Preferred Qualifications

• Have worked in a fast-growing startup or SaaS company
• Have supported or participated in an external audit before
• Work and incorporated AI into your work habits
• Have experience with frameworks like ISO 27001, SOC 2, or ISO 42001
• Have used compliance tools like Vanta, Drata, or similar platforms
• Know what Okta, Wiz, and Github are

Benefits

• A hybrid or remote-friendly environment for candidates based in Europe
• You can work fully remote if you're not local to an office or hybrid from London, Amsterdam or Copenhagen offices
• A competitive salary + stock options
• 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)
• You will join an established company culture with optional regular socials and company retreats
• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
• You can participate in a generous recruitment referral scheme if you help us to hire
• The equipment you need to be successful in your role