Remote Union Payroll Manager

Summary

The job is for a Union Payroll Manager at Wrapbook, a smart production payroll and accounting platform. The role involves managing union payrolls, setting team goals, creating processes, staying updated on union agreements, and partnering with cross-functional teams to improve systems and processes.

Requirements

• Must have a minimum of 5 years’ experience in the entertainment payroll industry
• Must have at least 2 years’ experience managing a team of Paymasters
• Must have the ability to hand-break time cards to manually check calculations
• Technologically savvy with the ability to pick up new systems and programs quickly
• Excellent oral and written communication skills
• A customer-first approach. You enjoy engaging with clients, resolving issues and deepening engagement

Responsibilities

• Ensure all union payrolls are processed on time, compliantly and within our SLAs
• Remove and/or resolve issues that are escalated internally and externally as it relates to processing payroll
• Understand most entertainment payroll collective bargaining agreements and how to synthesize complex collective bargaining agreements into simple mathematical rules
• Responsible for setting team and individual goals to ensure the team is meeting its objectives to support broader company goals
• Build and operationalize capacity planning models to ensure we are optimizing our resources while providing the best customer experience
• Responsible for creating and executing a Paymaster quality program
• Partner with cross-functional teams to build new systems, tools and processes to build a strong foundation for scale
• Ensure the team is engaging with customers and other third parties directly to resolve issues in a timely manner
• Ensure all Paymaster standard operating procedures are well documented, and the team is fully cross trained to allow for redundancy
• Partner with the product team to clearly articulate what tools the team needs to be effective
• Create and document processes as we identify gaps in our current system and workflows
• Continue to stay up to date on all union agreements and/or industry news that may impact payroll processes

Preferred Qualifications

• Experience in a high-growth technology company is preferred
• Experience working with cross-functional teams

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service