UX Researcher

Summary

Join ZigZag Global as a UX Researcher and contribute to a dynamic team shaping the future of our internal products used worldwide. Based remotely in Portugal, you will conduct in-depth market and user research, test products using various methodologies, and ensure cultural adaptation for diverse markets. Collaborate with product owners, designers, and engineers to translate research into actionable product improvements. This role requires experience in UX research, market analysis, and product testing, proficiency in data collection tools and Figma, and strong analytical and communication skills. ZigZag Global offers a competitive salary, generous paid time off, additional healthcare insurance, food vouchers, summer working hours, a collaborative environment, and professional development opportunities.

Requirements

• Experience in UX Research or a related field, with proven experience in market analysis, user research, and product testing
• Proficiency in a data collection tool and Figma is required
• Proficiency in English (speaking and writing) is required; additional languages are a plus – especially Spanish
• Strong understanding of cultural design and localization practices, with experience adapting digital products for global markets
• A portfolio showcasing UX research projects, testing methodologies
• Excellent analytical skills and the ability to translate complex data into clear, actionable insights
• Strong collaboration and communication skills, with the ability to work across multiple departments and teams
• Proactive mindset with a passion for continuous learning, staying up to date with emerging trends in UX, market research, and product design

Responsibilities

• Understand the competitive landscape and market potential: Conduct market research to identify key industry trends, competitor strategies, and opportunities for product innovation, with a focus on retail and returns
• Tap into existing markets and identify niche markets: Analyse cultural design needs and prepare our products for localization, ensuring they can be effectively adapted to different regions and cultures
• Understand our audience: Design and implement user research studies using a variety of methods (interviews, surveys, user testing, etc.) to understand user behaviours and pain points deeply
• Conduct unbiased data analysis and demonstrate product value to stakeholders: Gather and analyse data from multiple sources to inform product decisions, identifying opportunities for improvement and innovation
• Validate goals and reduce unnecessary costs: Collaborate with cross-functional teams to influence product strategy based on market insights and user research findings
• Plan and conduct usability testing and other user research activities (e.g., A/B testing, contextual inquiries) to evaluate how well our products serve different user groups
• Analyze test results and user data, transforming findings into actionable tasks for the product design and development teams
• Collaborate with designers and engineers to ensure that research insights are translated into tangible product improvements
• Continuously monitor and evaluate product performance post-launch to identify new opportunities for refinement
• Work closely with Product Owners, Designers, Engineers, and other stakeholders to ensure research is integrated into the product development lifecycle
• Present research findings and actionable recommendations to stakeholders, fostering collaborative discussions that lead to impactful product decisions
• Participate in agile ceremonies and provide input on how UX research can improve product development

Preferred Qualifications

• UX Writing experience is a plus
• Hotjar, MS Clarity knowledge/experience is a plus
• Experience in retail or eCommerce industries is preferred

Benefits

• Competitive salary
• 22 days annual leave + Bank Holidays + Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Additional healthcare insurance with dental service
• Food Vouchers
• Summer working hours
• Collaborative working environment
• Learning and Development (L&D) budget and allocated time to utilise it
• Employee referral bonus scheme
• Office Equipment Budget