Vice President, Client Engagement

Summary

Join Hitachi Solutions as their VP, Client Engagement and drive client-centric relationship excellence. Oversee comprehensive contract delivery through a team of Client Delivery Partners, ensuring mutual success for Hitachi Solutions and clients. Develop and implement strategies for end-to-end account success, elevate customer satisfaction, and achieve financial performance targets. Build and maintain high-level relationships with key client executives. Lead cross-functional teams and identify new growth opportunities. This role requires a Bachelor's degree, 15+ years of relevant experience, and 10+ years of leadership experience. Competitive compensation and benefits are offered.

Requirements

• Bachelor's Degree in Engineering, Information Technology, Business, or related field and 15+ years solution delivery, customer-facing consulting, or digital transformation experience or equivalent experience
• 10+ years leadership experience in a matrixed environment with proven experience managing long term client relationships
• Proven track record of overseeing large-scale, complex contract deliveries and managing high-value customer accounts
• Exemplary leadership, strategic thinking, and executive communication skills
• Demonstrated ability to handle high-stakes escalations and drive resolutions at the executive level
• Extensive experience in cultivating and nurturing executive-level customer relationships

Responsibilities

• Provide strategic direction for Client Delivery Partners who manage customer accounts from initiation to delivery, ensuring alignment with business objectives and contractual commitments
• Develops and implements strategies to ensure end-to-end account success, elevate customer satisfaction, and achieve financial performance targets
• Serve as the secondary escalation point for executives within customer organizations, overseeing resolution strategies and outcomes
• Develop and sustain high-level relationships with key client executives to drive organizational growth
• Lead cross-functional teams, including sales, delivery, and Microsoft counterparts, to ensure integrated solutions and alignment with organizational goals
• Develops strategies to identify and successfully pursue new opportunities and workloads to drive incremental value for clients

Benefits

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work