Remote Vice President, Customer Success

Summary

The job is for a Vice President of Customer Success at Pearl Health, a remote-first healthcare company that aims to improve primary care providers' ability to provide better care. The VP will own the quality assurance strategy for development of relationships and performance of Pearl’s Primary Care provider and Enterprise customers, and serve as the primary point of escalation for the Customer Success team.

Requirements

• Bachelor’s degree or equivalent work experience required
• 10+ years of experience in a high-performing healthcare customer service environment required

Responsibilities

• Driving strategy to skillfully engage with physician practices and health systems in a value-based care context
• Owning the quality assurance strategy for development of relationships and performance of Pearl’s Primary Care provider and Enterprise customers
• Serving as the primary point of escalation for the Customer Success team
• Overseeing enablement of program and product fluency
• Defining and implementing client delight and satisfaction activities that define our service model at scale
• Driving performance in value-based care
• Securing contractual renewal as applicable
• Driving superior program and product performance across all assigned customers, while maintaining a best-in-class Net Promoter Score

Preferred Qualifications

Experience at an ACO, or other healthcare tech enablement company is a plus

Benefits

• The salary range Pearl Health expects to pay for this position is between $190,000-$225,000. per year
• Full time employees are also eligible for annual discretionary bonus