Vice President of People & Operations

Summary

Join Civitech, a public benefit corporation dedicated to building tools for increased civic participation, as their Vice President of People & Operations. This dual-scope role requires both tactical execution and high-level systems thinking, working closely with the COO and senior managers. You will lead People, HR, and Operational work at a cross-functional and strategic level, ensuring strength in talent development, operational project management, and compliance. The VP of People & Operations manages the Senior Operations Manager, Director of Finance, and Director of Legal. Civitech is a remote-first company with an office in Austin, TX, and offers a competitive salary and benefits package. The position requires 10+ years of experience in operations, HR, or general management, preferably in fast-paced or mission-driven environments.

Requirements

• 10+ years of experience in operations, HR, or general management roles, preferably in fast-paced or mission-driven environments
• Proven leadership experience managing teams and cross-functional projects
• Strong understanding of HR compliance, tools, and processes
• Comfort with SaaS tools and vendor management (e.g., Rippling, Lever, GSuite, Slack)
• Exceptional organizational and communication skills
• Ability to balance strategic thinking with hands-on execution

Responsibilities

• In partnership with Civitech Leadership, build and execute on quarterly and annual hiring plans
• Lead hiring activities; with tactical hiring driven by the Sr. Operations Manager
• Manage company-wide compensation structure: salary/title/level matrix, salary setting, and equity grants for new hires
• Own benefits administration, including health insurance, PTO, 401(k), parental leave, and related programs
• Lead employee feedback and performance management processes, including
• Pulse and annual surveys
• Performance reviews
• Staff training and learning opportunities (via Rippling LMS or new initiatives)
• Lead all policy creation and enforcement including employee relations
• Collaborate with senior leadership to define and track performance goals and strategic initiatives
• Establish systems for operational transparency and efficiency, including dashboards and KPIs
• Design and manage Civitech’s goal-setting, tracking, and reporting processes
• Monitor team-wide productivity and alignment toward company priorities
• Evaluate and implement new software tools requested by staff
• Act as day-to-day administrator for company systems (e.g., GSuite, Slack, Asana), including tool usage norms and access management
• Partner directly with the COO in leading the Operations team: leading the operations department, managing the team’s project backlog and priorities, including
• Supervise & support the Senior Operations Manager (SOM) and guide their work across hiring, tools, and internal support
• Supervise & support the Director of Finance & Director of Legal as their people manager, helping them balance workloads and stay updated on priorities
• Drive special projects, including company audits, acquisitions, and new program design
• Respond to employee feedback by prioritizing and executing relevant process improvements
• Serve as Civitech’s liaison to our external IT/security partner at the company-wide level to conduct our org-wide systems and security
• Partner with our external HR advisory firm, owning that relationship end-to-end for any HR projects and advisory needs
• Manage vendor relationships and renewals across key platforms

Preferred Qualifications

• Experience working with external IT or HR firms a plus
• Experience in civic tech, political tech, or advocacy organizations
• Background in post-acquisition integration or change management
• Familiarity with tools like Rippling, Asana, Slack, and Google Workspace

Benefits

• Medical, Vision, & Dental Insurance
• 401(k) plan
• Employee Stock Options
• Employer-paid Life Insurance
• Optional Short/Long Term Disability Insurance
• Flexible Time Off & Paid Company Holidays
• Flexible Spending Account
• Parental Leave
• Flexible Schedules
• Professional Development Stipend
• Monthly Office Upkeep Stipend